System & Device Technologist
Client and team-focused technician with many years of empathic problem-solving experience.
Technically diverse professional with a noted history of deciphering customer issues while executing team-envisioned technical solutions. Highly regarded for handling multiple deadline-based assignments concurrently while delivering each one on time. Broad knowledge of Apple operating system software and device hardware troubleshooting, application support, issue resolution, and hardware repair resolution.
Adept in all aspects of calmly resolving user and device-related issues. Excellent leadership abilities; able to maintain trusted rapport with clientele while delivering a high-quality service. A life-long student of technology who keeps pace with advancements, standards, and current practices within the industry. Skilled in the analysis of user device administration, support documentation, implementation, and deployment.
Quick Problem Solving / Empathy & Rapport Building / Inventory Management
Team Support and Training / Jargon Translation / Device Management
Hardware Repair / Technical Sales / Coaching and Feedback
macOS, iOS, tvOS, iPadOS, Windows, Ubuntu
JAMF, iWork, Google Workspace, Microsoft 365, Adobe Suite, Final Cut Pro, Apple Shortcuts
Genius, Tech Expert, & Tech Specialist (7/2017– Present)
Apple Inc., Portland, OR
Team development with a focus on mentoring fellow crew concerning customer problem solving and solution advice in addition to team role growth. Solid customer relationship repair strategies, aligning with customer concerns while providing assured solutions for Apple mobile devices.
Web Strategist & Designer (06/2010 – 07/2017)
VisionMule, Portland, OR
Manage full-service web agency engaged in creating, designing, integrating, and implementing websites as well as strategic planning for digital platforms. Other duties include producing print ads, flyers, posters, signage, and additional marketing tools, developing e-commerce stores, and defining Content and SEO strategies. Client relationship management, as well.
Education, Service, and Training
Bachelor of Arts in Moving Image Arts, Concentration in Electronic Media
Santa Fe University of Art and Design, Santa Fe, New Mexico
Volunteer Videographer/Editor – FlyingFocus Video Collective (2006 – 2008)
Recycling Program Organizer [Volunteer] – Santa Fe University of Art and Design (2000 – 2002)
Certified Apple Technician, Front-End Formations / Front-End Foundations
JAMF 100 training — Software Development / Project Management training, Udemy
Front-End Web Development – TeamTreehouse.com/jeffbugbee