Resume

Jeff Bugbee

https://bugbee.me • See Phone in Resume File • Email Me

System & Device Technologist

Client and team-focused technician with many years of empathic problem-solving experience.

Technically diverse professional with a noted history of deciphering customer issues while executing team-envisioned technical solutions. Highly regarded for handling multiple deadline-based assignments concurrently while delivering each one on time. Broad knowledge of Apple operating system software and device hardware troubleshooting, application support, issue resolution, and hardware repair resolution.

Adept in all aspects of calmly resolving user and device-related issues. Excellent leadership abilities; able to maintain trusted rapport with clientele while delivering a high-quality service. A life-long student of technology who keeps pace with advancements, standards, and current practices within the industry. Skilled in the analysis of user device administration, support documentation, implementation, and deployment.

Quick Problem Solving / Empathy & Rapport Building / Inventory Management
Team Support and Training / Jargon Translation / Device Management
Hardware Repair / Technical Sales / Coaching and Feedback

Technical Proficiencies

Platforms:

macOS, iOS, tvOS, iPadOS, Windows, Ubuntu

Tools:

HTML/CSS, Javascript, MDM Profile Management, Certified Apple Hardware Repair Technician, User Device Setup, Networking, Documentation

Software:

JAMF, iWork, Google Workspace, Microsoft 365, Adobe Suite, Final Cut Pro, Apple Shortcuts

Professional Experience

Genius, Tech Expert, & Tech Specialist (7/2017– Present)

Apple Inc., Portland, OR

Team development with a focus on mentoring fellow crew concerning customer problem solving and solution advice in addition to team role growth. Solid customer relationship repair strategies, aligning with customer concerns while providing assured solutions for Apple mobile devices.

Key Achievements:

  • Translates technical terminology into commonly known colloquial terms.
  • Eighteen-minute average resolution turnaround time while offering genuine concern for complete and personalized customer solutions.
  • Gathers team feedback to create problem solving techniques for complex situations.
  • Rates consistently at 100% satisfaction with issue resolved via customer surveys.
  • Expertise in hardware repair with high success rate with quick turn around time.

Web Strategist & Designer (06/2010 – 07/2017)

VisionMule, Portland, OR

Manage full-service web agency engaged in creating, designing, integrating, and implementing websites as well as strategic planning for digital platforms. Other duties include producing print ads, flyers, posters, signage, and additional marketing tools, developing e-commerce stores, and defining Content and SEO strategies. Client relationship management, as well.

Key Achievements:

  • Increased sales by as much as 20% for clientele year-over-year.
  • Created successful click-through campaigns resulting in 111% upswing in rates
  • Champion client UX/UI for higher click-through and visitor-conversion rates.
  • Cater to customer specifications and build out services to deepen client relations.
  • Customized web platforms hosting hundreds of products for both public and secure-customer account sales.

Education, Service, and Training

Bachelor of Arts in Moving Image Arts, Concentration in Electronic Media
Santa Fe University of Art and Design, Santa Fe, New Mexico

Volunteer Experience
Volunteer Videographer/Editor – FlyingFocus Video Collective (2006 – 2008)
Recycling Program Organizer [Volunteer] – Santa Fe University of Art and Design (2000 – 2002)

Technical Certifications
Certified Apple Technician, Front-End Formations / Front-End Foundations

Professional Development
JAMF 100 training — Software Development / Project Management training, Udemy
Front-End Web Development – TeamTreehouse.com/jeffbugbee

Download my Resume:

Jeff Bugbee resume PDF